The newest manual for quality phlebotomy training. This 395 page manual has current information on issues necessary for all phlebotomists. Material covered is easily read and understood, even by the beginner. Outlines in front of each chapter are easy for the instructor to follow in making up lesson plans. This is a "must" have for phlebotomy training and the phlebotomist.

PREFACE i - ii

CHAPTER 1 INTRODUCTION 1/1-26
UNIT I WHERE ARE WE HEADED?
UNIT II PROFESSIONALISM
UNIT III HISTORY OF PHLEBOTOMY

CHAPTER 2 OSHA, INFECTION CONTROL, AND SAFETY 2/1-34
UNIT I OSHA
UNIT II INFECTION CONTROL
UNIT III SAFETY

CHAPTER 3 VENIPUNCTURE 3/1-32
UNIT I DEFINITION
UNIT II BASIC ANATOMY OF THE ARM
UNIT III BLOOD COLLECTION SYSTEMS AND THEIR EQUIPMENT
UNIT IV PROPER PROTOCOL FOR VENIPUNCTURE
UNIT V HINTS FOR PAINLESS AND ACCURATE VENIPUNCTURE
UNIT VI CORRECTIONS FOR INCOMPLETE VENIPUNCTURE
UNIT VII VENIPUNCTURE CHECK OFF COMPETENCY LIST
UNIT VIII LAB DEPARTMENTS

CHAPTER 4 SKIN PUNCTURES 4/1-15
UNIT I INTEGUMENTARY SYSTEM
UNIT II CAPILLARY BLOOD
UNIT III FINGER STICK PROCEDURE
UNIT IV PERIPHERAL SMEARS
UNIT V QUALITY ASSURANCE
UNIT VI SKIN PUNCTURE CHECK OFF LIST

CHAPTER 5 SPECIMEN TRANSPORT, TEST ASSAYS, AND SPECIAL COLLECTIONS 5/1-72
UNIT I SPECIMEN COLLECTIONS
UNIT II SPECIMEN TRANSPORT
UNIT III EXAMPLES OF TEST ASSAYS FOR EACH LABORATORY DEPARTMENT
UNIT IV SPECIALIZED COLLECTIONS

CHAPTER 6 PHYSIOLOGICAL FACTORS AFFECTING BLOOD COLLECTION 6/1-11
UNIT I THE NECESSITY OF LAB RESULTS
UNIT II PHYSIOLOGICAL FACTORS

CHAPTER 7 DIFFERENT TYPES OF PATIENTS AND PATIENT COMPLICATIONS 7/1-49
UNIT I DIFFERENT TYPES OF PATIENTS
UNIT II PATIENT COMPLICATIONS AND DIFFICULT DRAWS
UNIT III POOR QUALITY SPECIMENS
UNIT IV GERIATRICS
REFERENCES
UNIT V PEDIATRICS
REFERENCES

CHAPTER 8 BODY SYSTEMS 8/1-52
UNIT I CELLS, HEMATOLOGY, AND SLIDE MAKING
UNIT II HEART AND CIRCULATION
UNIT III RESPIRATORY SYSTEM
UNIT IV LYMPH SYSTEM

CHAPTER 9 LAB ACQUIRED DISEASES 9/1-28
UNIT I HEPATITIS
UNIT II HIV/AIDS

CHAPTER 10 LEGAL ISSUES 10/1-14
UNIT I DEFINITIONS
UNIT II COMMON ERRORS INVOLVING HEALTH CARE PROFESSIONALS
UNIT III PATIENT’S BILL OF RIGHTS
UNIT IV QUESTIONS THAT WOULD DETERMINE NEGLIGENCE
UNIT V FOUR POINTS NEEDED TO PROVE NEGLIGENCE
UNIT VI THREE TYPES OF CONSENT
UNIT VII STANDARD OF CARE
UNIT VIII MEDICOLEGAL TERMINOLOGY
UNIT IX MALPRACTICE INSURANCE
UNIT X HOW TO AVOID BEING SUED
UNIT XI DOCUMENTATION

CHAPTER 11 QUALITY ASSURANCE AND QUALITY CONTROL (QA/QC) 11/1-11
UNIT I DEFINE QUALITY ASSURANCE
UNIT II DEFINE QUALITY CONTROL
UNIT III LAB PROCEDURES INVOLVING QA/QC
UNIT IV EXCEPTIONS THAT MAKE A DIFFERENCE
UNIT V PATIENTS WITH SPECIAL NEEDS

CHAPTER 12 JOB STRESS AND MEDICAL BURNOUT 12/1-11
UNIT I HOW STRESS EFFECTS YOUR LIFE
UNIT II STRESSORS
UNIT III WHAT ARE THE SYMPTOMS OF STRESS?
UNIT IV RESULTS OF STRESS AND BURNOUT
UNIT V CHANGE THE THINGS YOU CAN, ACCEPT THE THINGS YOU CANNOT

GLOSSARY TERMINOLOGY AND ABBREVIATIONS G/1-38