PREFACE i - ii
LIST OF GRAPHICS, TABLES, AND ILLUSTRATIONS a-c
CHAPTER 1 INTRODUCTION 1/1- 24
UNIT I WHERE ARE WE HEADED?
UNIT II PROFESSIONALISM
UNIT III HISTORY OF PHLEBOTOMY
REFERENCES
CHAPTER 2 OSHA, INFECTION CONTROL, AND SAFETY 2/1- 38
UNIT I OSHA
UNIT II INFECTION CONTROL
UNIT III SAFETY
CHAPTER 3 CLINICAL LABORATORY IMPROVEMENT ACT AND POINT OF CARE TESTING 3/1- 16
UNIT I CLINICAL LABORATORY IMPROVEMENT ACT (CLIA)
UNIT II POINT OF CARE TESTING (POCT)
CHAPTER 4 VENIPUNCTURE 4/1- 32
UNIT I DEFINITION
UNIT II BASIC ANATOMY OF THE ARM
UNIT III BLOOD COLLECTION SYSTEMS AND THEIR EQUIPMENT
UNIT IV PROPER PROTOCOL FOR VENIPUNCTURES
UNIT V HINTS FOR A PAINLESS AND ACCURATE VENIPUNCTURE
UNIT VI CORRECTIONS FOR INCOMPLETE VENIPUNCTURE
UNIT VII VENIPUNCTURE CHECK OFF COMPETENCY LIST
UNIT VIII LAB DEPARTMENTS
CHAPTER 5 SKIN PUNCTURES 5/1- 12
UNIT I CAPILLARY BLOOD
UNIT II FINGER STICK PROCEDURE
UNIT III PERIPHERAL SMEARS
UNIT IV QUALITY ASSURANCE
UNIT V SKIN PUNCTURE CHECK OFF LIST
CHAPTER 6 SPECIMEN COLLECTION, TRANSPORT, TEST ASSAYS, AND SPECIAL COLLECTIONS 6/1- 71
UNIT I SPECIMEN COLLECTIONS
UNIT II SPECIMEN TRANSPORT
UNIT III EXAMPLES OF TEST ASSAYS FOR EACH LABORATORY DEPARTMENT
UNIT IV SPECIALIZED COLLECTIONS
CHAPTER 7 PHYSIOLOGICAL FACTORS AFFECTING BLOOD COLLECTION 7/1- 11
UNIT I THE NECESSITY OF LAB TESTS
UNIT II PHYSIOLOGICAL FACTORS
CHAPTER 8 DIFFERENT TYPES OF PATIENTS AND PATIENT COMPLICATIONS 8/1- 49
UNIT I DIFFERENT TYPES OF PATIENTS
UNIT II PATIENT COMPLICATIONS AND DIFFICULT DRAWS
UNIT III POOR QUALITY SPECIMENS
UNIT IV GERIATRICS
REFERENCES
UNIT V PEDIATRICS
REFERENCES
CHAPTER 9 BODY SYSTEMS 9/1- 85
UNIT I CELLS, HEMATOLOGY, AND SLIDE MAKING
UNIT II INTEGUMENTARY SYSTEM
UNIT III MUSCULAR SYSTEM
UNIT IV SKELETAL SYSTEM
UNIT V NERVOUS SYSTEM
UNIT VI HEART AND CIRCULATION
UNIT VII RESPIRATORY SYSTEM
UNIT VIII LYMPH SYSTEM
UNIT IX DIGESTIVE SYSTEM
UNIT X URINARY SYSTEM
CHAPTER 10 THE PHYSICIAN’S OFFICE HEALTH CARE PROFESSIONAL 10/1- 25
UNIT I STEPS IN OBTAINING AN ACCURATE HEALTH HISTORY
UNIT II THE PROCESS OF INTERVIEWING
UNIT III VITAL SIGNS
UNIT IV ANTHROPOMETRIC MEASUREMENTS
UNIT V FRONT OFFICE RESPONSIBILITIES
UNIT VI ELECTROCARDIOGRAPHY
UNIT VII URINALYSIS
CHAPTER 11 ELECTROCARDIOGRAPHY 11/1- 13
UNIT I WHAT IS AN ELECTROCARDIOGRAPH?
UNIT II SEGMENTS AND WAVES IN A CARDIAC CYCLE
UNIT III PARTS OF AN ELECTROCARDIOGRAPH INSTRUMENT
UNIT IV DIFFERENCES BETWEEN ELECTROCARDIOGRAPH AND ELECTROCARDIOGRAM
UNIT V ELECTRICAL ACTIVITY AND LEADS
UNIT VI UNWANTED ARTIFACTS IN THE EKG
UNIT VII MAINTENANCE
CHAPTER 12 THE PATIENT CARE TECHNICIAN I, II, III 12/1- 80
UNIT I INTRODUCTION TO THE PATIENT CARE TECHNICIAN
UNIT II PERSONAL CARE OF THE IN-PATIENT
UNIT III ASEPSIS
UNIT IV MEDICAL EMERGENCIES
UNIT V POINT OF CARE TESTING
CHAPTER 13 LEGAL ISSUES 13/1- 14
UNIT I DEFINITIONS
UNIT II COMMON ERRORS INVOLVING HEALTH CARE PROFESSIONALS
UNIT III PATIENT’S BILL OF RIGHTS
UNIT IV QUESTIONS THAT WOULD DETERMINE NEGLIGIENCE
UNIT V FOUR POINTS NEEDED TO PROVE NEGLIGENCE
UNIT VI THREE TYPES OF CONSENT
UNIT VII STANDARD OF CARE
UNIT VIII MEDICOLEGAL TERMINOLOGY
UNIT IX MALPRACTICE INSURANCE
UNIT X HOW TO AVOID BEING SUED
UNIT XI DOCUMENTATION
CHAPTER 14 QUALITY ASSURANCE AND QUALITY CONTROL (QA/QC) 14/1- 20
UNIT I DEFINE QUALITY CONTROL
UNIT II DEFINE QUALITY ASSURANCE
UNIT III LAB PROCEDURES REQUIRING QA/QC
UNIT IV QC IF USING POCT
UNIT V EXCEPTIONS THAT MAKE A DIFFERENCE
UNIT VI PATIENTS WITH SPECIAL PROCEDURES
UNIT VII QA/QC/CQI/TQM
UNIT VIII CASE STUDIES
REFERENCES
CHAPTER 15 LAB ACQUIRED DISEASES 15/1- 28
UNIT I HEPATITIS
UNIT II HIV/AIDS
CHAPTER 16 DEALING WITH THE DYING PATIENT 16/1- 10
UNIT I WHAT THE HEALTH CARE PROFESSIONAL CAN ENCOUNTER WITH A DYING PATIENT
UNIT II DEFINITION OF DEATH
UNIT III CONCEPTS OF DEATH
UNIT IV RIGHTS OF PATIENTS
UNIT V THE HEALTH CARE PROFESSIONAL’S RESPONSIBILITY
UNIT VI FIVE STAGES OF DEATH
UNIT VII THE EFFECTS IT HAS ON THE HEALTH CARE WORKER
CHAPTER 17 ERGONOMICS 17/1- 20
UNIT I DEFINE ERGONOMICS
UNIT II IMPROVED PRODUCTIVITY
UNIT III EFFECTIVE PROGRAM
UNIT IV HUMAN FACTOR ENGINEERING
UNIT V ERGONOMICS RELATED TO THE HEALTH CARE PROFESSIONAL
UNIT VI CUMULATIVE TRAUMA DISORDERS (CTD)
UNIT VII COST TO BUSINESS
UNIT VIII BACK INJURY
UNIT IX PREVENTION OF CTD’s IS EDUCATION
UNIT X EXERCISES
UNIT XI SIGNS OF ERGONOMIC STRESS
UNIT XII ANTI-DISABILITY ACT
CHAPTER 18 JOB STRESS AND MEDICAL BURNOUT 18/1- 11
UNIT I HOW STRESS EFFECTS YOUR LIFE
UNIT II STRESSORS
UNIT III WHAT ARE THE SYMPTOMS OF STRESS?
UNIT IV RESULTS OF STRESS AND BURNOUT
UNIT V CHANGE THE THINGS YOU CAN, ACCEPT THE THINGS YOU CAN’T
CHAPTER 19 GLOSSARY G/1- 38
TERMINOLOGY
ABBREVIATIONS